1. Introduction

At Tyssedal Hotell, we process your personal data in various contexts, for example, when you book services with us, stay at our hotel, use the services we provide, and in certain other situations. In our privacy policy, you will find more information about our processing of personal data. Below, you will also find contact information if you have questions or wish to request access to your data.

We process your personal data in accordance with the current Norwegian Personal Data Act, including the GDPR.

2. Controller for your personal data

Our company, Tyssedal Hotell – Trolltunga AS (org. no. 818 149 352), Postboks 1539 Vika, 0117 Oslo, tel. +47 53 64 00 00, email: mail@tyssedalhotel.no, is the controller for the processing of personal data in our systems for booking, invoicing, and hotel operations. We are also the controller for our marketing activities and the sending of emails to our customers and contacts.

3. Processing of personal data related to booking and stay

In connection with bookings made by you or by others on your behalf, we process the personal data necessary to fulfill the agreement for booking and purchasing services. This includes information you have provided directly to us or via a travel agency or agent. For example, we process information about your identity, contact details, and payment information. In some cases, we will store your passport number.

In addition, we process other information you may have provided that is relevant to your stay, such as information about allergies or special requests. We register all purchases and orders you make with us, such as in the restaurant or through room service, in order to deliver these services and enable payment.

We process this information for as long as necessary to fulfill the booking agreement and, additionally, for as long as applicable laws or official orders require.

4. Processing of personal data for marketing purposes

If you sign up for our newsletters, we store and use your email address to send you news and offers.

We may also use your email address or phone number to send you news and offers in accordance with the rules for existing customer relationships. The legal basis for this is marketing legislation.

We may contact you via social media with your consent or within an existing customer relationship. To use social media as a communication channel, we must provide your email address or phone number to the relevant platform. The legal basis for this is consent or legitimate interests.

You may withdraw any consent at any time. You may also opt out of receiving marketing based on an existing customer relationship by sending an email to mail@tyssedalhotel.no.

5. Processing of personal data for development, troubleshooting, and security

We process data, including personal data, to troubleshoot and correct errors, improve our services and technology, and analyze usage and user behavior. Furthermore, we process personal data to verify your identity, including in connection with your use of our digital services.

We anonymize data or compile statistics where possible, but we may still need to process personal data for development, troubleshooting, statistical, and security purposes.

6. Other processing of personal data

If you contact our customer service or otherwise send us inquiries, we process the personal data you provide to the extent necessary to respond to and log your inquiry. The legal basis is legitimate interests, fulfilling agreements with you, or responding to your inquiries.

In addition to the processing described in this privacy policy or based on your consent, we may in some cases be required or permitted to process personal data under applicable laws, including the Personal Data Act and GDPR, as well as valid official or court orders.

7. Disclosure of personal data and statutory processing

We do not disclose your personal data to third parties unless you have consented or unless applicable laws, including the Personal Data Act and GDPR, or valid official or court orders permit or require such disclosure.

For clarity, the use of a data processor to process information on our behalf is not considered disclosure.

8. Your rights

As an individual, you have several rights under personal data regulations.

You have the right to request access to, rectification of, or erasure of the personal data we process about you. You also have the right to request restriction of processing, object to processing, and claim the right to data portability.

To exercise your rights, you may contact us by email. We will respond as soon as possible and no later than within 30 days.

We may ask you to confirm your identity or provide additional information before allowing you to exercise your rights. This is to ensure that we only give access to your personal data to you—and not to someone impersonating you.

9. Cookies

We use cookies to improve the user experience on our websites.

A cookie is a small text-based data file placed on your device (such as a smartphone, computer, or tablet). Cookies help recognize what type of content and which pages are visited. Information stored by a cookie may include how you use the website, the type of browser you use, and which web pages you have visited.

A permanent cookie remains on your device for a specified period, while a session cookie is stored temporarily in your device’s memory during your visit and disappears when you close your browser. We use both permanent and session cookies. Tyssedal Hotell may also use third-party cookies.

If you do not want cookies placed on your device, you can disable them in your browser. Disabling cookies may reduce the functionality of our websites.

10. Personalization of your stay with us

Tyssedal Hotell aims to offer customers the best possible hotel stay tailored to each guest’s preferences and purchase history.

Based on legitimate interests, we may use information you have provided about room preferences (for example, “window facing the fjord” or “quiet room requested”) and information about your purchases (for example, “sparkling water” instead of “still water”) to offer a customized stay.

This information is collected from your purchases and the preferences you express to our employees.

We may also retrieve limited relevant information about you from open sources such as the internet or social media for personalization purposes. The legal basis is legitimate interests.

This information will not be disclosed to others.

You may opt out of personalization by sending an email to mail@tyssedalhotel.no.

11. Changes to the privacy policy or processing

We continuously work to develop and improve our services. This may change the way or extent to which we process personal data. Therefore, the information in this privacy policy may be updated from time to time. We will also update the policy when new rules or official practices make it necessary.